FAQs

Q. Can I convert my single monitor unit into a dual one?
A. 
Yes, we do offer upgrade kits to turn your single monitor full size unit into a dual monitor full size unit. Since our units are based on the counterbalancing of weight of your application, we like to speak with the customer about their current unit and the monitors. Please contact us by using the webform below or via toll free call at 1-866-232-7988.

Please note we will need to verify your current unit either by the original order number or by pictures if the order number is unknown. Also, please have the make and model numbers of the monitors you are going to be using available, as we will need to verify the weight of your new application. Unfortunately, the Junior line is unable to be upgraded to support two monitors.

Q. Can your units support my height?
A. Our full size units are built to support users between 5'2 and 6'2 on a 30" high desk. As long as you fall within that range, our full size units will be able to get to a correct ergonomic height while standing. The Electric units provide 4" of additional stroke and can support users up to 6'6. Please give us a call, 866-232-7988 if you do not fall within that height range, we can customize our full size units for taller individuals.

Q. What are the differences between these adjustable height desk models?
A. All of the full size Kangaroo models hold your keyboard and mouse on the 28 x 24 work surface with the same 16.5 inch vertical adjustment, but they also have an additional 6.5 inch separate adjustment for your laptop or monitor which is held either by a shelf as on "The Kangaroo" or on one VESA mount as on "The Kangaroo Pro". The Junior units have a smaller work surface, a lower weight tolerance, and cannot be upgraded. The mount of the Pro Junior can only tilt whereas the mount on the full sized Pro can pan, tilt, and rotate.

The Dual Kangaroo has two shelves for your monitors whereas the Kangaroo Elite(2 monitors), and Tri-Elite(3 monitors) hold your monitors on a VESA mount that can pan, tilt, rotate, and slide horizontally on its crossbar, placing the monitors as close together or farther apart as needed.

The Wallaby units only provide one adjustment in the work surface and do not have the separate adjustment of the monitor mount(Pro) or shelf(Kangaroo).

The Electric units have additional vertical travel at 20.5"(usually for taller users) and also include the same separate monitor adjustment of 6.5". They operate vertically by using a controller attached to a (phone) shelf. Vertical movement can also be controlled with an app connected via bluetooth functionality. Please contact us on the form below if you would like this functionality removed.

Q. How does it attach to my desk? 
A. All of our adjustable height desk models are completely free standing and require no drilling or clamping to your desk. It sits on your desk the same way your monitor sits on your desk and it is very easy to move by sliding it across your desk.

Q. It looks like it might be top heavy. Will it fall over if it gets bumped?
A. All of our adjustable height desk units are very stable and they will not fall over. The base is made with a solid steel plate that weighs nearly as much as the rest of the unit combined. There are felt pads on the base for ease of sliding the unit as you desire. Truly, the only way these adjustable height desks can fall over is if you push it off your desk.

Q.What are the advantages of an Ergo Desktop adjustable height desk over a standard electric desk?

  • A. With all our Kangaroo Desks, you get Dual Ergonomics, meaning you have the ability to adjust your keyboard and your monitor separately, allowing you have the correct keyboarding height and be able to look straight into your monitor for the best ergonomic positioning. Most full sized electric desk only give you Single Ergonomics, giving you the ability to adjust your keyboard to the right height but unless you purchase a secondary adjustable mount arm, you will be looking down at your monitor.
  • You get to keep your existing desk which means you get to keep your drawers.
  • You can convert your current set up for about 50% of the cost of most full size electric desks 

Q. Can I opt out of tracking?
A. Yes you can visit the link here to opt out of tracking by our affiliates: https://gdpr.apps.isenselabs.com/pages/faq